1. Content and clarity of the Analysis / Test and Calibration Service Catalogue

2. Ease of application process

3. Attitudes and behaviors of staff

4. Completion of Analysis/Test within promised time

5. Adequacy and clarity of the Analysis/Test Report

6. Care given to the principles of confidentiality and impartiality

7. The reliability of the analysis/testing service you receive

If I were to receive service again, I would prefer your Flat Laboratories.